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LensesOnline Money Back Guarantee

FEEL THE COMFORT OF YOUR CONTACT LENSES

With LensesOnline's 14-Day Money-Back Guarantee

Dailies Total1® lenses are nearly 100% water at the surface,* so all that touches your eyes is a gentle cushion of moisture.
Try them for 14 days — or your money back.

T&Cs apply.

THE TECHNOLOGY BEHIND EXCEPTIONAL COMFORT

Water Gradient Technology reaches nearly 100% water content at the outermost surface, blending with the eye's natural environment.*

Reduce contact lens-related dryness, thanks to the patented SmarTears Technology, which releases ingredients that are naturally occurring in your tears.*

RECOMMENDED FOR

  • People who want to stop settling for discomfort
  • Wearers who feel their current lenses are "just comfortable"
  • Those who demand an exceptional comfort experience from their contacts

We believe you'll love how these lenses feel. If not, you're covered with our 14-day money-back guarantee.

Purchase any 30-pack from the DAILIES TOTAL1® range and try them for 14 days. If you're not completely satisfied, simply return them for a full refund. See full terms and conditions.

DAILIES TOTAL1®
CONTACT LENSES

The daily disposable contact
lens that feels like nothing.#4

DAILIES TOTAL1®
FOR ASTIGMATISM

Enjoy exceptionally clear
vision and visual acuity.5

DAILIES TOTAL1®
MULTIFOCAL

See clearly at all distances,
near through far, in a lens
that feels like nothing.#6-8

#Based on 90% of wearers agreeing with the statement 'while wearing my lenses, I sometimes forget I have them on".

References:

1. Thekveli S, Qui Y, Kapoor Y, et al. Structure-property relationship of delefilcon A lenses. Contact Lens Anterior Eye. 2012;35(Suppl 1):e14.

2. Angelini TE, Nixon RM, Dunn AC, et al. Viscoelasticity and mesh-size at the surface of hydrogels characterized with microrheology. Invest Ophthalmol Vis
Sci. 2013;54:E-abstract 500.

3. Pitt WG, Jack DR, Zhao Y, Nelson JL, Pruitt JD. Loading and release of a phospholipid from contact lenses. Optom Vis Sci. 2011;88(4):502-506. [REF-19021].

4. Perez-Gomez I, Giles T. European survey of contact lens wearers and eye care professionals on satisfaction with a new water gradient daily disposable contact lens. Clin
Optom. 2014;6:17-23. [REF-02432].

5. CLO870-C003 DAILIES TOTAL1 Toric Fit and Rotation Claims Trial, available from phone 1800 224 153 (AU), 0800 939 999 (NZ) [REF-09861].

6. Based on a survey of 544 presbyopic contact lens wearers: Alcon Data on File, 2017 [REF=05088].

7. Merchea M, Evans D, Kannarr S, et al. Patient and ECP Satisfaction in the United States with a Novel Water Gradient Daily Disposable Multifocal Contact Lens. Presented at
the American Optometric Association Annual Meeting, June 20-24, 2018. Denver, CO. [REF-07520].

8. Lemp J, Kern J. Alcon multifocal contact lenses for presbyopia correction. Paper presented at the Canadian Association of Optometrists Congress; June 28-30, 2017; Ottawa, ON. [REF-
01586].

ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE 2025 Alcon Laboratories Pty Ltd. AUS: 1800 224 153; Auckland NZ: 0800 101 106. ANZ-DT1-2500016.

Try Dailies Total 1 & Precision 1 with our 14-Day Money Back Guarantee

Discover why thousands of Kiwis have made the switch to Dailies Total 1 and Precision 1 daily contact lenses. Not happy? We'll give you your money back – guaranteed.

Limited time offer: Valid from 1 May to 31 July 2025

Why Choose Dailies Total 1 & Precision 1?

Water-Gradient Technology - Nearly 100% water content at the lens surface creates a cushion of moisture that lasts from morning till night – perfect for New Zealand's diverse climate conditions.

SmarTears™ Technology - Built-in ingredients mimic your natural tears, helping reduce dryness and discomfort throughout your busy day.

Precision-Engineered for Kiwi Lifestyles - Whether you're hitting the slopes in Queenstown, surfing at Raglan, or working long hours in Auckland, these lenses deliver consistently sharp, clear vision.

Ultimate Daily Convenience Wear once and throw away – No cleaning solutions, no storage cases, no hassle. Perfect for active Kiwis on the go.

How Our Money-Back Guarantee Works

Step 1: Place your order and purchase any 30-pack of Dailies Total 1 or Precision 1 through our New Zealand website before 31 July 2025.

Step 2: Try them out, wear your new lenses for up to 14 days. Order up to two boxes to give yourself plenty of time to experience the difference.

Step 3: Not completely satisfied? Complete our return form below, then send back any box with at least 25 unused lenses within 14 days of delivery for a full refund.

Step 4: We'll process your complete refund within 5 business days of receiving your return – no questions asked.

Please note: Return shipping costs are your responsibility (we recommend using a tracked courier service). Original freight charges are non-refundable.

Am I Eligible for This Guarantee?

✓ First-time customers only – Haven't purchased Dailies Total 1 or Precision 1 from us before
 ✓ New Zealand residents with a NZ delivery address
 ✓ Maximum two boxes per order (30-pack only)
 ✓ One guarantee per lens type per customer
 ✓ Return within 14 days of the delivery date

See full terms and conditions here.

Frequently Asked Questions

Can I try both Dailies Total 1 and Precision 1 at the same time? 

Each trial order must be for one lens type only. You can choose from regular, astigmatism, or multifocal versions of either Dailies Total 1 or Precision 1 per order to be eligible for the guarantee.

How quickly will I receive my refund? 

Once we receive and inspect your returned lenses, we'll process your refund within 5 business days. You'll receive confirmation via email.

What if I've bought these lenses elsewhere before? 

This guarantee is exclusively for customers who haven't previously purchased these specific daily lens types from our website.

Do I need to provide a reason for returning? 

Yes, we'll ask you to complete a simple return form with details about your experience. This helps us improve our products and ensures you qualify for the guarantee.

Terms & Conditions Summary

  • Offer period: May – 31 July 2025 (New Zealand Standard Time)
  • Return window: 14 days from delivery date
  • Eligible products: Dailies Total 1 and Precision 1 (30-pack boxes only)
  • Return requirements: Maximum 2 boxes per order, each containing a minimum of 25 unused lenses
  • Shipping: Customer is responsible for return postage (tracked courier recommended)
  • Refund coverage: Product purchase price only (excludes original shipping)
  • Verification: One claim per lens type verified by email, phone, or address
  • Administration: Managed by LensesOnline, subject to final approval

Ready to Experience the Difference?

Order your Dailies Total 1 or Precision 1 lenses today and discover why Kiwis across New Zealand are making the switch with our 14-day money-back guarantee

Offer valid until 31 July 2025 – Don't miss out!

LensesOnline Money-Back Guarantee – Full Terms & Conditions

Promo Period
This Money-Back Guarantee promotion is valid from May 1, 2025, to July 31, 2025.

Eligibility for Return
o A maximum of two (2) boxes per order are eligible for return under this policy.
o This guarantee applies only to 30-pack boxes from the Precision 1 or Dailies Total 1 product range.
o Each returned box must contain a minimum of 25 unused lenses, along with all original packaging.
o Return requests must be submitted within 14 days from the delivery date.
o Customers who have previously purchased the product from our website are not eligible for this guarantee.
o The Money-Back Guarantee can be claimed only once per lens type. To prevent duplicate claims, we will verify customer details, including email address, phone number, and delivery address.
o Customers must complete the return form, providing details of any previously purchased lenses, for the refund request to be processed.
o Freight costs are non-refundable and will not be included in the reimbursement.
o The Money-Back Guarantee program is administered by LensesOnline. All claims are subject to final approval at LensesOnline’s sole discretion. We reserve the right to decline any return that does not meet the specified eligibility criteria or if the claim is deemed to be fraudulent.