Terms & Conditions

These terms are issued by HB Orewa Ltd ("Lensesonline.co.nz") and are effective from October 11th, 2013. They cover the use of our website – Lensesonline.co.nz. Use includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully.

Contact Lens Prescriptions

You acknowledge and agree that all information given to us is true and accurate. Lensesonline.co.nz does not accept responsibility for any consequences of false or mistaken information from the customers. You hereby certify that you have a valid prescription not older than 24 months for the contact lenses that you are ordering. You also warrant that all the information supplied to us exactly matches the prescription given to you by your Eyecare Provider. You agree to strictly adhere to your Eyecare Provider’s advice regarding the use and handling of the contact lenses as prescribed. Notwithstanding the recommendations of the contact lens manufacturer you agree to adhere to the wearing regime as recommended by your Eyecare Provider. You agree to stop wearing the contact lenses and seek immediately the advise of an Eyecare Provider if your vision or the appearance of your eyes is not normal. Should it be deemed necessary you hereby give consent to us to verify your prescription and any other information relating to your eyes. We will however contact you beforehand and you may retract your consent at that stage, which allows us to terminate your contact lens order.

Eye Examination Recommendation

For continuous successful wearing of contact lenses we recommend to have your eyes checked every twelve months. For safe wearing of contact lenses your last eye examination should not exceed 24 months.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will refund the payment and we will advise you that the goods are no longer available.

An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery, billing and any other relevant details for your order e.g. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order. We will also email you with confirmation of your order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

Payment options

We currently accept the following credit cards:
Visa & Mastercard
Google Pay
Apple Pay
The name that will appear on your statement will be Lensesonline.


All prices listed on www.Lensesonline.co.nz are in New Zealand dollars and are inclusive of GST and any other sales tax. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All credit card payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

Stored card details are tokenized and card details are not stored in our databases.

For security purposes certain transactions may require proof of identification.

Gift certificate usage

Pre-paid gift certificates are redeemable for goods sold on the Lensesonline.co.nz website. Lost or stolen certificates are the responsibility of the holder. Gift certificates expire 3 months after purchase. Balance information can be given on request.

Accessing our service

Other than connecting to the Lensesonline.co.nz website by HTTP requests using a web browser, you may not gain access to Lensesonline.co.nz website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on the Lensesonline.co.nz website. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.


Our website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Lensesonline.co.nz does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Images displayed on this site are for reference only, and may differ from the products supplied.

Lensesonline.co.nz reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Lensesonline.co.nz makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

Intellectual Property

Lensesonline.co.nz owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Lensesonline.co.nz welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Lensesonline.co.nz.


Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Lensesonline.co.nz and are not under the control of Lensesonline.co.nz. The links are only provided as a convenience, and do not imply that Lensesonline.co.nz endorses, checks, or approves of the third party site. Lensesonline.co.nz is not responsible for the privacy principles or content of these third party sites. Lensesonline.co.nz is not responsible for the availability of any of these links.

Lensesonline.co.nz requires that you request our permission to include a link from another site to this site. If you would like to request permission, please use the contact us form.


This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

Changes to this Agreement

Lensesonline.co.nz reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


Lensesonline.co.nz will provide a refund on any of our unopened boxes of contact lenses providing that they are returned to us within 10 working days. Unless we processed your order incorrectly, we do not refund any cost involved in returning products purchased from us. A handling fee for courier and administration cost of $10 will be charged on all returns. It is the customers' responsibility to return the products to us in undamaged condition.

Please email us to request the return at sales@lensesonline.co.nz
Proof of purchase is required in order to get a refund.

Returns are subject to approval.
Please note: we do not accept returns or exchanges of specially ordered products.

How to Return a Product

You will need to include your tax invoice (receipt) as this information is your proof of purchase. Refunds will be credited against your account or original method of payment, eg to the credit card you used to make the purchase. If you would like to return a product, please email sales@lensesonline.co.nz first to arrange this. Make sure you include your order details.

Wrong Product Delivered

We apologise if you have received the wrong product. Please email sales@Lensesonline.co.nz to arrange this. Make sure you have your order details handy.

Faulty Products

Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded.

All products supplied by Lensesonline.co.nz are vigorously tested to international standards. However, as with any mass produced products, there will always be the probability that a tiny percentage may exhibit a fault, which is why we provide a 7 day return to base warranty on all goods.
The faulty lens will need to be returned to our office along with a copy of your prescription from your optometrist which is no older than 24 months.
Faulty product will not be replaced if it is not returned for inspection, Lensesonline.co.nz will not be liable for any shipping charges on returns.

Simply email sales@Lensesonline.co.nz to enquire about returning the product for inspection.

Damaged Product

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as CourierPost will need to inspect it. Please email sales@Lensesonline.co.nz and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.


If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced, we will contact you to discuss your options.


We use overnight courier deliveries within New Zealand. We do depend on the services of the courier companies and therefore our delivery times are guidelines only as supplied to us by these companies. We endeavour to process your purchase the same day in order to deliver as soon as possible. Items not held in stock by us may face a delay of 3-5 working days or 1 – 2 weeks. We will notify you if there are any problems regarding time delays.

Missing Parcels

LensesOnline responsibility for courier deliveries "without signatures required" ends, when the courier Track & Trace report clearly states that the parcel has been delivered at the provided address. From there all responsibility for receiving the parcel lays with the customer. We will provide our customers with evidence about the ticket number and date of dispatch but any further enquiries should be directed to the courier company directly.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by Lensesonline.co.nz. In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

These terms were last modified on: 23/05/2024