TERMS & CONDITIONS:
WELCOME to the LENSESNONLINE.CO.NZ website. For the protection of the health of your eyes we have implemented some rules and conditions. We realize that they do sound pretty stern. Please be assured that we are a customer friendly company and we do not wish to antagonise you. However, like playing any sport- the rules are boring but the game is exciting. We have therefore designed the following terms of service and conditions which you deemed to have accepted for any transactions via our website between you as customer and us, LENSESONLINE.CO.NZ, as supplier.
You acknowledge and agree that all information given to us is true and accurate. LENSESONLINE.CO.NZ does not accept responsibility for any consequences of false or mistaken information from the customers. You hereby certify that you have a valid prescription NOT OLDER THAN 24 MONTHS for the contact lenses that you are ordering. You also warrant that all the information supplied to us exactly matches the prescription given to you by your Eyecare Provider. You agree to strictly adhere to your Eyecare Provider’s advice regarding the use and handling of the contact lenses as prescribed. Not withstanding the recommendations of the contact lens manufacturer you agree to adhere to the wearing regime as recommended by your Eyecare Provider. You agree to stop wearing the contact lenses and seek immediately the advise of an Eyecare Provider if your vision or the appearance of your eyes is not normal. Should it be deemed necessary you hereby give consent to us to verify your prescription and any other information relating to your eyes. We will however contact you beforehand and you may retract your consent at that stage, which allows us to terminate your contact lens order.
POLICY: LENSESONLINE.CO.NZ will provide a refund on any of our unopened contact lenses providing that they are returned to us within 10 working days. Unless we processed your order incorrectly, we do not refund any cost involved in returning products purchased from us. A handling fee for courier and administration cost of $10 will be charged in case of returned products. It is the customers' responsibility to return the products to us in undamaged condition.
RECOMMONDATION: For continuous successful wearing of contact lenses we recommend to have your eyes checked every twelve months. For safe wearing of contact lenses your last eye examination should not exceed 24 months!
DELIVERY: We are using overnight courier deliveries within
LensesOnline responsibility for courier deliveries "without signatures required" ends, when the courier Track & Trace report clearly states that the parcel has been delivered at the provided address. From there all responsibility for receiving the parcel lays with the customer.We will provide our customers with evidence about the ticket number and date of dispatch but any further enquiries should be directed to the courier company directly.
NOTE: Lensesonline.co.nz reserves the right to change or amend terms and conditions from time to time.